Neglected Facts by FWCLA and ALOA:
How locksmiths are trained.
Florida locksmiths are professionally trained. Check out FWCLA’s website. Their website touts “Florida West Coast Locksmith Association is all about education.” They have trainings scheduled every month as do other associations. Strange how they didn’t mention that, but then it looks like only the Associated Locksmiths Of America (ALOA) answered this question.
Locksmiths regularly receive training through local associations and locksmith suppliers who bring in safe, lock, equipment, tool and software manufacturers and vendors to certify locksmiths on their products. Locksmiths train to make their jobs easier, expand their services therefore gaining more business and service their customers better. They have file drawers of certificates and storefronts, warehouses, storage sheds and vans crammed with product and equipment to prove it. New locksmiths learn from long-time locksmiths and supplement their training at locksmith schools either online, distance learning, video or CD classes or attend classes at conventions or seminars. Most locksmiths feel it is not appropriate to be burdened with costly regulations and mandatory and continuing education. At an estimated $50 a credit hour, SB 658 is requiring 16 credit hours or an $800 burden on already professionally-trained locksmiths. Mandatory training of trained locksmiths will not stop the criminal element – only enforcement of current anti-fraud laws will do that.
Locksmiths certifying themselves?
When I interviewed Senate analyst Mandy O’Callaghan she said she had some concerns about whether or not the locksmiths were certifying themselves. She said she asked FWCLA lobbyist Janet Mabry about who would be doing the training and was told it would be the locksmith/employers or a major locksmith employer who would be providing the training.
Okay, so maybe Mabry just didn’t know what was going on in the locksmith industry. It’s possible. Maybe she was confused -- after all this is the lobbyist who every time she was asked at a committee meeting who she represented or every time she introduced herself or signed an appearance card, she couldn’t even get her client’s name right. She always said she was representing “Florida locksmiths” or “the Locksmith Association” instead of the Florida West Coast Locksmith Association. The first time I noticed it, I thought it was just a mistake, but after hearing or seeing the same faux pas on every committee video or tape recording, I began to wonder – was it intentional or is she really confused? Maybe overstating whom they represent is a normal “fib” for a lobbyist – I don’t know.
I explained to O’Callaghan that a large chain like Pop-A-Lock, that had their own training center, may be certifying their employees, but most locksmith businesses are a one- or two-person businesses and they do not certify themselves.
Questions 10 & 11 combined
What is the cost of regulation, including indirect cost to consumers and the method proposed to finance the regulation? (Question 11 addresses the cost to locksmiths and FWCLA and ALOA gave the same answer to both questions.)
Answer: ALOA and FWCLA state that the cost depends upon how many the state feels it can license plus the cost of administering the license. They list $500 (Illinois) every two years to $100 (N.C.) every year. They point out that it is less than $1 a day to maintain a license.
Not completely accurate
FWCLA and ALOA failed to address:
The cost to the professional locksmith would be significant as it includes licensing fees, mandatory and continuing education, as well as the cost to maintain and store records on customers and employees. All these costs would have to be passed on the public.
Question 12
Provide any previous efforts in this state to implement regulation of the profession or occupation?
Answer: FWCLA and ALOA state that Dade County had a locksmith licensing ordinance.
Inaccurate: Dade County has an existing locksmith licensing ordinance and it’s been operating well since 1995. FWCLA and ALOA did provide a link to Dade County’s ordinance in their answer, so it may have been a typo. Dade County’s ordinance does not, however, burden the locksmith with mandatory and continuing education. Miami locksmiths, who pay $600 every two years for a license, verified that the locksmith suppliers in the area invite vendors on a regular basis to provide certified training programs.
Question 13
Provide any other information the committee may consider relevant to the analysis of the proposed legislation?
Answer: FWCLA and ALOA state that “many consumers falsely believe that all locksmiths have had a background check and have some proficiency in their trade. There is no way to evaluate this unless locksmiths show that they have a license. With the advent of ‘Phony locksmiths’ defrauding and overcharging the public all over the country, the public is demanding that something be done.” The legislators are then directed to the ALOA’s website page with the 201 “locksmith” stories.
Inaccuracy #1: FWCLA and ALOA did not cite their documentation that determined what consumers do or don’t believe. Florida consumers can rightly believe that professional locksmiths are proficient because they are professionally trained and they actively acquire skills and training to enhance their service and livelihood. Consumers also are likely to presume that any professional trades person would be proficient in their trade. We assume, for example, that car mechanics are proficient in what they do. Most pay for their own schooling and training. Some of them get certified on particular cars or systems as locksmiths can get trained on specific locks and systems. But car mechanics are not required to be licensed or required to take continuing education classes and neither should locksmiths.
Inaccuracy #2: There is an evaluator. The marketplace is the evaluator. It evaluates car mechanics and professional locksmiths alike. Those who don’t measure up lose clients and eventually go out of business. With the advent of the Internet, consumers can go to government or association sites to assure themselves that they are calling a legitimate locksmith.
Inaccuracy #3: Apparently, the “public demand for something to be done” is not very high as locksmith scams are not even listed as one of the top 83 scams on the State’s consumer protection website administered by State Attorney General Bill McCollum.
McCollum’s office lists only one current “locksmith” investigation on its website and it’s for David Peer’s call center. Peer’s already sitting in a Missouri jail cell as that state’s Attorney General sent the U.S. Marshals after him for fraudulent crimes against Missouri residents and mail fraud.
According to Rachel Slone, media contact for McCollum’s office, there have been 62 “locksmith-related” crimes in Florida in the last 3 years or an average of 21 per year.
Slone said, “We have one active ongoing investigation and several of these complaints relate to this active case.” She said that she could not reveal the name of the person in the active case since the person was unaware of the investigation. When asked if they were locksmiths or those posing as locksmiths, Slone said, “We won’t know until we complete the investigation.” (See link below.)
According to Sonya Perez, the media contact for the Miami-Dade Consumer Services Department, where a locksmith licensing ordinance has been the law since 1995, there were 31 complaints against locksmiths in the last 3 years or an average of 10 per year. Perez, however, could not state how many complaints were against any of Miami-Dade’s 450+ registered locksmiths and how many complaints were against those posing as locksmiths.
According to Judy Pepper, President of the Better Business Bureau of Central Florida, there were five complaints against locksmiths in 2009 in Central Florida with a total of 81 throughout the state. South East Florida counties had the highest number of incidents with 53. Unknown is whether they were locksmith complaints or “locksmith” scammer complaints.
According to Terrance McElroy, spokesman with the State Department of Agriculture & Consumer Services, the department did not have a lot of complaints against locksmiths in 2009. He said it would be difficult to pull out specific data due to the way they input and track their information. Once it becomes a frequent complaint, they categorize it. Locksmith complaints have not been categorized.
“I don’t think we’ve had an excessive number of complaints,” McElroy said.
Totals from these agencies for 2009 for the whole state
21 Attorney General’s Office
10 Miami-Dade Consumer Services
81 Better Business Bureau
? Dept. of Agriculture & Consumer Services
– too small to categorize
4 Newspaper articles
How many of all these 116 reported incidents are duplicated to more than one agency is unknown. Let’s assume for arguments sake that 50% are against professional locksmiths – that figure would be less than 60 complaints in the entire state. I personally think these are mostly “locksmith” scammer complaints.
I did begin checking counties on Florida’s west coast when I heard a television reporter state in a news report that there were hundreds of locksmith complaints. The four agencies he listed were the Better Business Bureau, the Dept. of Agriculture & Consumer Services and both Hillsborough and Pinellas counties’ consumer protection agencies.
Pinellas County has the information online and there were 5 complaints all against David Peer. In Hillsborough County, there were 2 complaints (1 against Peer) in 2009. Apparently, the reporter’s figures don’t line up or, under time constraints, he may have relied upon the west coast locksmiths he interviewed to answer truthfully.
Question 14
Name of the person(s) completing this questionnaire and the entity or interested party that he or she represents.
Signed by:
Ken Kupferman, CML, Florida West Coast Locksmith Association
Tim McMullen, ALOA.
Accurate if you don’t count the omissions: Kupferman served as the President of ALOA from 2007 – 2009 and was on the ALOA board for the previous 6 years. Strange he didn’t mention that in the questionnaire or on his appearance cards or in person when he either testified before the committee hearings or showed up to speak.
FWCLA, by the way, was listed as an ALOA Affiliate on ALOA’s website in 2003, but dropped that designation somewhere along the line -- maybe as they began to get more politically involved.
McMullen is the Legislative Manager for ALOA
According to a State of the Association article in the July 2009 Keynotes magazine (page 33), “. . . ALOA played a proactive role in locksmith legislation by providing assistance with the passage of locksmith licensing and related bills in Alabama, California, Maryland and Virginia; monitoring and assisting with the process of introducing locksmith licensing bills in Florida, Georgia, Hawaii, Rhode Island. . . “
From what I could discern ALOA answered all 14 questions and I‘m crediting FWCLA with 7 answers, although it may not be that high and of those, 3 were inaccurate or distorted the facts. At least 6 of ALOA’s answers either neglected to tell the full story or were complete mischaracterizations and some had multiple inaccuracies.
I don’t know what “assisting with the process of introducing locksmith licensing bills in Florida” means to ALOA, but it appears to be more than just assisting especially when both people signing the questionnaire are leaders in ALOA.
Obviously, there is only one interested party in this questionnaire, only one group seeking to regulate Florida locksmiths – ALOA.
Next post (which may be next week):
I’ll be drawing some conclusions on this situation plus sharing how one locksmith almost single-handedly stopped locksmith legislation in his state by educating his fellow locksmiths what that law would actually cost them. Hope to have these two written the beginning of the week. Then I take two weeks off – to continue writing my former publisher’s memoirs. Then I’ll be back at it. Finally, thank you to all those that wrote such kinds words to me about the work I’m doing. I appreciate it.
DOCUMENTATION
Associations – check out the associations’ education (training) pages or notices
Central Florida Locksmith Association www.cflalocksmith.org First Coast Locksmith Association www.fcla.net
Florida West Coast Locksmith Association www.fwcla.org
FWCLA listed on ALOA’s June 2003 website as an affiliate:
http://web.archive.org/web/20030206051953/http://www.aloa.org/about/chapter.htm#aloa
Associated Locksmiths of America www.aloa.org
ALOA’s locksmith listings www.findalocksmith.com
Podcast of March 3, 2010 – Agriculture & Natural Resources Committee (Video is no longer archived but audio is in the form of a podcast)
www.myfloridahouse.gov/Sections/PodCasts/PodCasts.aspx Scroll down to the Committee’s March 3 podcast. You can also scroll down to the March 22 podcast of the Public Safety & Domestic Security Policy Committee and hear Mabry say she represents Florida Locksmiths..
Janet Mabry’s appearance sign in
www.myfloridahouse.gov/Sections/Documents/loaddoc.aspx?PublicationType=Committees&CommitteeId=2470&Session=2010&DocumentType=Action Packets&FileName=ANRPC_ACTN_3_3_2010.pdf
This link is very long, so go to www.myfloridahouse.gov, then select committees and scroll down to “General Government Policy Council.” From there select the Agriculture & Natural Resources Policy Committee. Once on their page, select “All Council and Committee Documents” from the Committee Document section and select the March 3rd Action Packet. Page 5 lists Janet Mabry signing in as a lobbyist for Florida Locksmith Association.
Miami-Dade’s Locksmith Ordinance
www.miamidade.gov/csd/locksmith_ordinance.asp
Consumers can file or check out complaints at the following links:
County level - Most counties have a Consumer Protection Ordinance and agency that
handles complaints. Go to the local county page and look for the link.
Also, go to local police or sheriff’s office.
State level -
Department of Agriculture & Consumer Services
www.800helpfla.com/complnt.html
Office of the Attorney General of Florida
http://myfloridalegal.com/
To check out current investigations, go to: http://myfloridalegal.com/lit_ec.nsf/investigations, click on the “Search Active Investigations” link on top of the column of investigations. Type in the word “Locksmith” and see David Peer’s investigation show up.
Thursday, May 27, 2010
Wednesday, May 26, 2010
Accurate answers? Part 2: FWCLA and ALOA’s flawed evidence about Florida locksmiths continues
Question 3 –continued
The distinction about who is causing the problem is imperative since lawmakers need accurate information upon which to base their support or their votes. Senate analyst Mandy O’Callaghan said in an interview that Florida West Coast Locksmith Association (FWCLA) and Associated Locksmiths Of America (ALOA) presented committee members with a booklet of news articles as documentation of “locksmith misconduct.” When I asked O’Callaghan if the misconduct were by professional locksmiths or call center employees posing as locksmiths, she said she wasn’t sure, but thought it was both.
In the March 3, 2010 hearing in front of the Agriculture & Natural Resources Policy Committee, Rep. Thomas Anderson, House sponsor of the bill, can be seen holding up the booklet and referring to it. (Video archives are no longer available, but audio podcasts are. See link below.)
“The locksmith industry has shared with me many examples of excessive charges and questionable practices by various locksmiths” said Anderson, “and is in agreement with this bill and actually the bill is being brought forward on behalf of the locksmith industry. It’s not something that I dreamt up. It’s something that the industry feels is needed and would like to have passed.”
Anderson then holds up the booklet, “I have a booklet here and I think most of you have seen this booklet. It is a listing of newspaper articles and magazine articles on the issue of theft, abuse and fraud in the locksmith industry. Now most recently, the current issue of Women’s Day magazine highlights ‘Scam Alert.’"
Anderson begins reading the article, “I recently called a local locksmith and ended up talking to a call center in Kansas and I live in Oregon. Scam companies will pile phone books with similar names however they are centrally located in other states.”
“Not only do they overcharge,” Anderson emphasized, “but they send out inexperienced locksmiths who now know how to get into your home.”
“Excessive charges and questionable practices by various locksmiths?” “Inexperienced locksmiths?” Could these possibly be unprofessional “locksmith” scammers Rep. Anderson is referring to?
Rep. Anderson doesn’t seem to be able to distinguish between the professional locksmith and the phony based on the information he’s been given. When you watch the video of the proceeding, it’s obvious that no proponents of the bill, sitting in close proximity to Rep. Anderson, attempted to clear up his misconception. Bobble-head FWCLA lobbyist Janet Mabry sat on the front row behind the podium where Anderson spoke, and where FWCLA Treasurer Ken Kupferman later spoke, and continually nodded her head in agreement.
This huge misconception is upon what most committee members would base their vote. Kupferman did not take the opportunity when he spoke to correct what had been said.
The booklet was just a print off of the 201 news stories on ALOA’s website. Associations of criminal elements to Florida’s professional locksmiths by FWCLA and ALOA were intentional and shameful.
So, the accurate answer to Question #3, (according to the documentation ALOA provided) is NONE. There was NO documented evidence of harm done to the Florida public by Florida’s professional locksmiths presented.
Locksmiths are regulated and information about them can be accessed online
Consumers can check local city or county websites to see if locksmiths are complying with local regulations by having a valid occupational license or business tax receipt. Consumers can also go to local associations websites to investigate local professional locksmiths and can call or go to county consumer protection agencies’ websites to see who complaints have been filed against.
Locksmiths are also self-regulated concerning training through their local associations. Training sessions are open to members and non-members alike.
As for unregulated “locksmith” scammers, they are criminals and it is difficult to “regulate” criminals until after they’ve been caught. They can and have been stopped in Florida by enforcing anti-fraud laws already on the books.
Questions 4 & 5 combined
Provide a list of states that regulate the profession (Question 4) and a list and description of state and federal laws that have been enacted to protect the public with respect to the profession or occupation and a statement of the reasons why these laws have not proven adequate to protect the public (Question 5):
Only ALOA answered: After listing 15 states with locksmith laws (and their websites), ALOA lists Connecticut, Nevada and Nebraska as having locksmith registration laws but writes “they have no enforcement mechanism except for lack of being registered.” I’m assuming only ALOA answered this question since FWCLA is Florida-based and not involved in other states’ legislation as is ALOA.
Inaccurate: In reading the laws in these three states, as in the other 12 states, if a locksmith is not registered, they will hear from the state or county authorities or law enforcement and suffer penalties such as fines, suspension, revocation or non-renewal of their license or registration. For those not registered who pose as locksmiths, the anti-fraud laws apply and they have been used successfully.
The other 12 states require something these three states lack -- mandatory and continuing testing and education. Apparently, this is the “enforcement mechanism,” that ALOA seeks.
Questions 6
Provide a description of the voluntary efforts made by members of the profession or occupation to protect the public and a statement of the reasons why these efforts are not adequate to protect the public:
Only ALOA answered: “ALOA has a grievance procedure, where they (we) can remove violators of the Code of Ethics from our rolls, but it only applies to members.”
Accurate: Short and sweet, but neglected to mention all the things Florida locksmiths have done to protect the public and why these efforts are working. See answer in Question 8. Local locksmith associations have their own grievance procedures as well and they, too, are limited to their members.
Neglected: Strange . . .FWCLA didn’t even mention their consumer warning page on their own website which makes me wonder just who filled out this questionnaire. Nor did they mention any of the consumer warnings on other locksmith association websites or the consumer warnings on most every legitimate locksmith’s website.
Question 7
Provide a copy of any federal legislation mandating regulation:
Answer: The Federal Non-Mailability Act (see attached).
Accurate: This relates to certain locksmithing devices such as bump keys prohibited from being mailed except by those within the locksmith community.
Question 8
Provide an explanation of the reasons why other types of less restrictive regulation would not effectively protect the public:
Only ALOA answered: ALOA refers back to their answer to Question 6 concerning “no enforcement mechanism except for lack of being registered.” They also conclude “if a registered locksmith harms the public, there is no recourse.”
Inaccurate: As long as Florida has attorneys, there is recourse against professional locksmiths (those professionally-trained Florida locksmiths who actively acquire skills and training to enhance his/her service and livelihood). As long as Florida has anti-fraud laws on the books, there is recourse against locksmith scammers. Scammers are criminals. Criminals can’t be “regulated” until they are caught. The public does not need to beware of professional locksmiths. Consumers have several agencies at the state and local levels where they can file a complaint. See links below.
ALOA neglected to mention all that Florida locksmiths are successfully doing:
Professional locksmiths have been voluntarily getting the word out about scammers to their customers whether verbally, by flyers, on their websites and blogs. They have threatened to pull their advertising from phone directories and Internet search engines if these providers don’t get rid of the scammers and it is working. Florida locksmiths educate the public at every chance and have not been waiting for the government to solve this problem for them.
Question 9
Provide the cost, availability and appropriateness of training and examination requirements:
Only ALOA answered: ALOA states that they have a nationally recognized training and testing program to sell to states at a nominal fee and it could be adjusted to meet each state’s needs.
Accurate, but neglected to mention: According to ALOA’s July 2009 Keynotes magazine, ALOA derived almost 50 percent of their income (more than $1 million) from their multi-day, all-day training conventions and educational programs.
That same year they took in $836,762 from memberships -- a decline from the prior year. The $836,762, by the way, accounts for 4,291 members each paying $195 annually or 5,071 paying $165 each since $30 goes to a legislative assessment fee. Kupferman had stated in a prior interview that the organization had 8,000 – 9,000 members. (See story in Locksmith Investigator link below.)
Since ALOA initiated this bill through its former president and former affiliate, it probably seems appropriate to them to influence locksmith legislation in various states, including Florida, to include mandatory testing and continuing education for their benefit.
As national policy analyst John Berlau said, “they (ALOA) shouldn’t use the power of big government to both coerce locksmiths and consumers into their cartel and fill their coffers.” See Berlau’s comments below in the Locksmith Investigator article entitled, “National policy expert gives pending Florida locksmith law a thumbs down.”
Tomorrow: The final installment of this report reveals facts that FWCLA and ALOA failed to mention, reveals what other state agencies have stated about the problem and more about the proponents of the bill.
DOCUMENTATION
Podcast of March 3, 2010 – Agriculture & Natural Resources Committee
(Video is no longer archived but audio is in the form of a podcast)
www.myfloridahouse.gov/Sections/PodCasts/PodCasts.aspx Scroll down to the Committee’s March 3 podcast. You can also scroll down to the March 22 podcast of the Public Safety & Domestic Security Policy Committee and hear Anderson repeat the same speech.
See Consumer Warning pages
Central Florida Locksmith Association www.cflalocksmith.org
First Coast Locksmith Association www.fcla.net
Florida West Coast Locksmith Association www.fwcla.org
FWCLA listed on ALOA’s June 2003 website as an affiliate: http://web.archive.org/web/20030206051953/http://www.aloa.org/about/chapter.htm#aloa"
Associated Locksmiths of America www.aloa.org
ALOA’s Keynotes magazine – July 2009
https://docs.google.com/fileview?id=0B0C_xUBqIBkhYjE5ZTdiNWMtYzRjZi00M2ZkLWIzMDUtM2IxMzE1MDBhN2Nl&hl=en"
Janet Mabry’s appearance sign in
www.myfloridahouse.gov/Sections/Documents/loaddoc.aspx?PublicationType=Committees&CommitteeId=2470&Session=2010&DocumentType=Action Packets&FileName=ANRPC_ACTN_3_3_2010.pdf
This link is very long, so go to www.myfloridahouse.gov, then select committees and scroll down to “General Government Policy Council.” From there select the Agriculture & Natural Resources Policy Committee. Once on their page, select “All Council and Committee Documents” from the Committee Document section and select the March 3rd Action Packet. Page 5 lists Janet Mabry signing in as a lobbyist for Florida Locksmith Association.
Podcast of March 3, 2010 – Agriculture & Natural Resources Committee
(Video is no longer archived but audio is in the form of a podcast)
www.myfloridahouse.gov/Sections/PodCasts/PodCasts.aspx Scroll down to the Committee’s March 3 podcast. You can also scroll down to the March 22 podcast of the Public Safety & Domestic Security Policy Committee and hear Mabry state she is at the meeting to represent “Florida locksmiths.”
Locksmith Investigator news articles
“National Locksmith Association changes ethics code – almost.”
http://locksmithinvestigator.blogspot.com/2009/04/locksmith-association-clarifies-ethics.html
“National policy expert gives pending Florida locksmith law a thumbs down.”
http://locksmithinvestigator.blogspot.com/2010/03/national-policy-expert-gives-pending.html
The distinction about who is causing the problem is imperative since lawmakers need accurate information upon which to base their support or their votes. Senate analyst Mandy O’Callaghan said in an interview that Florida West Coast Locksmith Association (FWCLA) and Associated Locksmiths Of America (ALOA) presented committee members with a booklet of news articles as documentation of “locksmith misconduct.” When I asked O’Callaghan if the misconduct were by professional locksmiths or call center employees posing as locksmiths, she said she wasn’t sure, but thought it was both.
In the March 3, 2010 hearing in front of the Agriculture & Natural Resources Policy Committee, Rep. Thomas Anderson, House sponsor of the bill, can be seen holding up the booklet and referring to it. (Video archives are no longer available, but audio podcasts are. See link below.)
“The locksmith industry has shared with me many examples of excessive charges and questionable practices by various locksmiths” said Anderson, “and is in agreement with this bill and actually the bill is being brought forward on behalf of the locksmith industry. It’s not something that I dreamt up. It’s something that the industry feels is needed and would like to have passed.”
Anderson then holds up the booklet, “I have a booklet here and I think most of you have seen this booklet. It is a listing of newspaper articles and magazine articles on the issue of theft, abuse and fraud in the locksmith industry. Now most recently, the current issue of Women’s Day magazine highlights ‘Scam Alert.’"
Anderson begins reading the article, “I recently called a local locksmith and ended up talking to a call center in Kansas and I live in Oregon. Scam companies will pile phone books with similar names however they are centrally located in other states.”
“Not only do they overcharge,” Anderson emphasized, “but they send out inexperienced locksmiths who now know how to get into your home.”
“Excessive charges and questionable practices by various locksmiths?” “Inexperienced locksmiths?” Could these possibly be unprofessional “locksmith” scammers Rep. Anderson is referring to?
Rep. Anderson doesn’t seem to be able to distinguish between the professional locksmith and the phony based on the information he’s been given. When you watch the video of the proceeding, it’s obvious that no proponents of the bill, sitting in close proximity to Rep. Anderson, attempted to clear up his misconception. Bobble-head FWCLA lobbyist Janet Mabry sat on the front row behind the podium where Anderson spoke, and where FWCLA Treasurer Ken Kupferman later spoke, and continually nodded her head in agreement.
This huge misconception is upon what most committee members would base their vote. Kupferman did not take the opportunity when he spoke to correct what had been said.
The booklet was just a print off of the 201 news stories on ALOA’s website. Associations of criminal elements to Florida’s professional locksmiths by FWCLA and ALOA were intentional and shameful.
So, the accurate answer to Question #3, (according to the documentation ALOA provided) is NONE. There was NO documented evidence of harm done to the Florida public by Florida’s professional locksmiths presented.
Locksmiths are regulated and information about them can be accessed online
Consumers can check local city or county websites to see if locksmiths are complying with local regulations by having a valid occupational license or business tax receipt. Consumers can also go to local associations websites to investigate local professional locksmiths and can call or go to county consumer protection agencies’ websites to see who complaints have been filed against.
Locksmiths are also self-regulated concerning training through their local associations. Training sessions are open to members and non-members alike.
As for unregulated “locksmith” scammers, they are criminals and it is difficult to “regulate” criminals until after they’ve been caught. They can and have been stopped in Florida by enforcing anti-fraud laws already on the books.
Questions 4 & 5 combined
Provide a list of states that regulate the profession (Question 4) and a list and description of state and federal laws that have been enacted to protect the public with respect to the profession or occupation and a statement of the reasons why these laws have not proven adequate to protect the public (Question 5):
Only ALOA answered: After listing 15 states with locksmith laws (and their websites), ALOA lists Connecticut, Nevada and Nebraska as having locksmith registration laws but writes “they have no enforcement mechanism except for lack of being registered.” I’m assuming only ALOA answered this question since FWCLA is Florida-based and not involved in other states’ legislation as is ALOA.
Inaccurate: In reading the laws in these three states, as in the other 12 states, if a locksmith is not registered, they will hear from the state or county authorities or law enforcement and suffer penalties such as fines, suspension, revocation or non-renewal of their license or registration. For those not registered who pose as locksmiths, the anti-fraud laws apply and they have been used successfully.
The other 12 states require something these three states lack -- mandatory and continuing testing and education. Apparently, this is the “enforcement mechanism,” that ALOA seeks.
Questions 6
Provide a description of the voluntary efforts made by members of the profession or occupation to protect the public and a statement of the reasons why these efforts are not adequate to protect the public:
Only ALOA answered: “ALOA has a grievance procedure, where they (we) can remove violators of the Code of Ethics from our rolls, but it only applies to members.”
Accurate: Short and sweet, but neglected to mention all the things Florida locksmiths have done to protect the public and why these efforts are working. See answer in Question 8. Local locksmith associations have their own grievance procedures as well and they, too, are limited to their members.
Neglected: Strange . . .FWCLA didn’t even mention their consumer warning page on their own website which makes me wonder just who filled out this questionnaire. Nor did they mention any of the consumer warnings on other locksmith association websites or the consumer warnings on most every legitimate locksmith’s website.
Question 7
Provide a copy of any federal legislation mandating regulation:
Answer: The Federal Non-Mailability Act (see attached).
Accurate: This relates to certain locksmithing devices such as bump keys prohibited from being mailed except by those within the locksmith community.
Question 8
Provide an explanation of the reasons why other types of less restrictive regulation would not effectively protect the public:
Only ALOA answered: ALOA refers back to their answer to Question 6 concerning “no enforcement mechanism except for lack of being registered.” They also conclude “if a registered locksmith harms the public, there is no recourse.”
Inaccurate: As long as Florida has attorneys, there is recourse against professional locksmiths (those professionally-trained Florida locksmiths who actively acquire skills and training to enhance his/her service and livelihood). As long as Florida has anti-fraud laws on the books, there is recourse against locksmith scammers. Scammers are criminals. Criminals can’t be “regulated” until they are caught. The public does not need to beware of professional locksmiths. Consumers have several agencies at the state and local levels where they can file a complaint. See links below.
ALOA neglected to mention all that Florida locksmiths are successfully doing:
Professional locksmiths have been voluntarily getting the word out about scammers to their customers whether verbally, by flyers, on their websites and blogs. They have threatened to pull their advertising from phone directories and Internet search engines if these providers don’t get rid of the scammers and it is working. Florida locksmiths educate the public at every chance and have not been waiting for the government to solve this problem for them.
Question 9
Provide the cost, availability and appropriateness of training and examination requirements:
Only ALOA answered: ALOA states that they have a nationally recognized training and testing program to sell to states at a nominal fee and it could be adjusted to meet each state’s needs.
Accurate, but neglected to mention: According to ALOA’s July 2009 Keynotes magazine, ALOA derived almost 50 percent of their income (more than $1 million) from their multi-day, all-day training conventions and educational programs.
That same year they took in $836,762 from memberships -- a decline from the prior year. The $836,762, by the way, accounts for 4,291 members each paying $195 annually or 5,071 paying $165 each since $30 goes to a legislative assessment fee. Kupferman had stated in a prior interview that the organization had 8,000 – 9,000 members. (See story in Locksmith Investigator link below.)
Since ALOA initiated this bill through its former president and former affiliate, it probably seems appropriate to them to influence locksmith legislation in various states, including Florida, to include mandatory testing and continuing education for their benefit.
As national policy analyst John Berlau said, “they (ALOA) shouldn’t use the power of big government to both coerce locksmiths and consumers into their cartel and fill their coffers.” See Berlau’s comments below in the Locksmith Investigator article entitled, “National policy expert gives pending Florida locksmith law a thumbs down.”
Tomorrow: The final installment of this report reveals facts that FWCLA and ALOA failed to mention, reveals what other state agencies have stated about the problem and more about the proponents of the bill.
DOCUMENTATION
Podcast of March 3, 2010 – Agriculture & Natural Resources Committee
(Video is no longer archived but audio is in the form of a podcast)
www.myfloridahouse.gov/Sections/PodCasts/PodCasts.aspx Scroll down to the Committee’s March 3 podcast. You can also scroll down to the March 22 podcast of the Public Safety & Domestic Security Policy Committee and hear Anderson repeat the same speech.
See Consumer Warning pages
Central Florida Locksmith Association www.cflalocksmith.org
First Coast Locksmith Association www.fcla.net
Florida West Coast Locksmith Association www.fwcla.org
FWCLA listed on ALOA’s June 2003 website as an affiliate: http://web.archive.org/web/20030206051953/http://www.aloa.org/about/chapter.htm#aloa"
Associated Locksmiths of America www.aloa.org
ALOA’s Keynotes magazine – July 2009
https://docs.google.com/fileview?id=0B0C_xUBqIBkhYjE5ZTdiNWMtYzRjZi00M2ZkLWIzMDUtM2IxMzE1MDBhN2Nl&hl=en"
Janet Mabry’s appearance sign in
www.myfloridahouse.gov/Sections/Documents/loaddoc.aspx?PublicationType=Committees&CommitteeId=2470&Session=2010&DocumentType=Action Packets&FileName=ANRPC_ACTN_3_3_2010.pdf
This link is very long, so go to www.myfloridahouse.gov, then select committees and scroll down to “General Government Policy Council.” From there select the Agriculture & Natural Resources Policy Committee. Once on their page, select “All Council and Committee Documents” from the Committee Document section and select the March 3rd Action Packet. Page 5 lists Janet Mabry signing in as a lobbyist for Florida Locksmith Association.
Podcast of March 3, 2010 – Agriculture & Natural Resources Committee
(Video is no longer archived but audio is in the form of a podcast)
www.myfloridahouse.gov/Sections/PodCasts/PodCasts.aspx Scroll down to the Committee’s March 3 podcast. You can also scroll down to the March 22 podcast of the Public Safety & Domestic Security Policy Committee and hear Mabry state she is at the meeting to represent “Florida locksmiths.”
Locksmith Investigator news articles
“National Locksmith Association changes ethics code – almost.”
http://locksmithinvestigator.blogspot.com/2009/04/locksmith-association-clarifies-ethics.html
“National policy expert gives pending Florida locksmith law a thumbs down.”
http://locksmithinvestigator.blogspot.com/2010/03/national-policy-expert-gives-pending.html
Tuesday, May 25, 2010
Accurate answers? Part 1: Just what did FWCLA and ALOA tell the Florida legislators about Florida locksmiths?
Legislators review hundreds of bills each year and cannot be expected to know and understand how every industry works or what its needs are. One way they obtain information is to require that proponents of a bill supply answers about the impact and cost of the bill on a questionnaire called the “Sunrise Questionnaire for Groups Seeking New Regulation.”
Proponents Tim McMullen of Associated Locksmiths of America (ALOA) and Ken Kupferman of the Florida West Coast Locksmiths Association (FWCLA) answered the 14 questions posed to them. Both sponsors of the bills, Representative Thomas Anderson (R) and Senator Victor Crist (R), later on in committee meeting testimony, echoed much of the information.
Since many times busy legislators rely on the information provided by industry experts, it’s important to examine the accuracy of the information ALOA and FWCLA provided about the Florida locksmith industry.
Some questions and answers have been summarized. To read the Questionnaire and the answers in its entity, go to the link at the bottom of the story. Links to all documentation are listed after the story. Also, take the time to notice how many questions are obviously answered by ALOA and how many by FWCLA. It’s important when the very last question is presented.
Question 1
Provide the number of individuals or businesses that would be subject to the regulation:
Only ALOA Answered: ALOA estimated there were 1,660 locksmiths in Florida. ALOA states they have 415 Florida members and with these figures assumes they represent 20% of all Florida locksmiths.
Inaccurate: The Senate’s analyst Mandy O’Callaghan, who analyzed the bill, estimates there are 2,400 locksmiths in Florida. An exhaustive check of ALOA’s FindALocksmith website for Florida locksmiths in April revealed only 249 Florida members listed. These figures indicate ALOA represents only 10% of all locksmiths in Florida. Either ALOA miscounted or 166 Florida locksmiths have paid for an ALOA membership with a listing and did not get their listing.
Question 2
Name each association that represents members of the profession or occupation and provide a copy of its codes of ethics or conduct:
Answer: FWCLA and ALOA stated they had members in 3 state associations and listed:
Central Florida Locksmith Association
(45 members, 7 in ALOA)
First Coast Locksmith Association
(20 members, 1 in ALOA)
Florida West Coast Locksmith Association
(48 members, 8 in ALOA)
Associated Locksmiths of America (ALOA) – Code of Ethics attached.
Accurate: After comparing ALOA’s membership list with the online member lists of each association, ALOA has a total of 16 members in three state associations or about 13%.
Accurate? Since ALOA did attach their Code of Ethics, I checked to see if “fudging” on a Senate Questionnaire was specifically listed and no, it wasn’t. The ALOA Code of Ethics is worth a read. It specifies that locksmiths should have “high ideals of personal honor.”
Question 3
Document the nature and extent of the harm to the public caused by the unregulated practice of the profession or occupation. Describe any complaints lodged against persons who have practiced the profession or occupation in this state during the preceding 3 years.
Before we reveal FWCLA and ALOA’s answer, we first need to get a good definition of a “professional” locksmith. Locksmiths, themselves, come in various degrees depending upon their desires. Some locksmiths are general practitioners – they do a little bit of everything. Others may specialize in just one or two areas of locksmithing such as auto, safes, commercial, residential, access control, hospitality, etc. The possibilities are endless. But whatever course of operation a locksmith chooses, he/she can be considered a professional if they meet the following definition and I believe most locksmiths meet this definition. To define a “professional” locksmith we do that by defining three words within this question:
Practice: to do or perform something repeatedly in order to acquire a skill
Profession: an occupation that requires considerable and specialized training
Occupation: an activity that serves as one’s regular source of livelihood
With these definitions, the question clearly is “Document the nature and extent of the harm to the (Florida) public caused by unregulated (by the State) professionally-trained Florida locksmiths who actively acquire skills and training to enhance their service and livelihood.”
The word “Florida” was added to clarify which “public” the Senators were concerned about since, obviously, they can only legislate in Florida. Also added are the words “by the State” to modify the word “unregulated.” Currently, there are no State regulations, which is what the question refers to, but professional locksmiths do adhere to county and city regulations, which mainly include zoning procedures, occupational licenses or business tax receipts.
Why “locksmith” scammers can never be considered professional locksmiths
Undoubtedly, one of the best explanations of how a network of professional locksmiths operates within a community was written by locksmith Tom Lynch, CRL, founder of the Society of Professional Locksmiths and former board member of ALOA and is posted on the media resource page of his website. (See link below) It states:
Fabric of the Industry -
The locksmith industry is comprised of a variety of individuals who posses various skill sets and backgrounds. The industry is considered to be a specialized tight-knit community. On a local level the professional locksmiths know each other and those working within their demographic area because of all the hours spent training together, meeting at locksmith supply houses, attending social events and association meetings, and attending product seminars or conventions. These locksmiths are frequently engaged in assisting one another in skill set development and mentoring. They regularly refer locksmiths in other areas when calls come in from out of their work area or if a job requires someone of a certain specialty.
“Locksmith” scammers are obviously locked out of this vibrant network of professionals.
Unfortunately, for Florida’s professional locksmiths, FWCLA and ALOA did not read through the question as thoroughly as I did. Their answer lumped Florida’s professional locksmiths with all sorts of criminal and unethical “locksmith” scammers not only in Florida, but all over the United States and in Canada when they provided a specific link to ALOA’s website. Here’s FWCLA and ALOA’s answer, or maybe it was just ALOA’s answer:
Answer: FWCLA and ALOA state that “locksmith scammers are defrauding and overcharging the public all over the country with a large portion in the retirement communities of Florida.” Legislators are provided a link to ALOA’s website, specifically to an 11-page list of 201 news stories from around the country and Canada with at least one-third of the articles more than three years old. (There were 201 news stories when I first began writing about this issue. More stories have been added.)
Accurate part: “Locksmith” scammers……is happening all over the country.
Inaccurate part: Linking to this list of 201 news stories across the country gives the impression the problem in Florida is huge when only 13 stories are Florida-related and within the three year limit. Many of the headlines use the word “locksmith” without explaining that these were call center employees posing as locksmiths.
Here’s how the 13 Florida stories break down:
8 Stories highlighted the investigation and arrest of call center
owner David Peer who dispatched the “locksmith”scammers.
(This was great news for the industry. These are not problem
“locksmith” stories but problem solved stories.)
1 “News story of Senator Victor Crist introducing SB 658
(an announcement story)
4 Stories are about call center employee scammers posing as
locksmiths. None of the stories identify the victim as
a retirement community resident. See links to stories below.
Four incidents in 3 years, none of which are related to professional locksmiths. This is not a huge problem. I’ll tell you later what other agencies have said, but after analyzing merely the documentation ALOA provided to legislators, there were only 4 incidents.
Tomorrow:
Part 2 details the booklet of locksmith misconduct given to House Committee members, Rep. Thomas Anderson’s comments at a committee hearing, what important “enforcement mechanism” (law) does ALOA believe is necessary for Florida locksmiths and what is the motivation behind ALOA’s push
DOCUMENTATION
Sunrise Questionnaire Click Here
Associations
Central Florida Locksmith Association www.cflalocksmith.org
First Coast Locksmith Association www.fcla.net
Florida West Coast Locksmith Association www.fwcla.org
Associated Locksmiths of America www.aloa.org
ALOA’s locksmith listings www.findalocksmith.com
ALOA’S Press room – 200+ stories www.aloa.org/pdf/pressroom.pdf
There were 201 stories when I first began investigating in March/April
Society of Professional Locksmiths' Media Resource Page
www.sopl.us/media-resource-page.html
4 news stories – none identifying victims as retirement community residents
1. University of South Florida students and “locksmith” scammers www.usforacle.com/address-listings-for-mobile-locksmiths-don-t-match-up-1.2109053
2. Jacksonville “locksmith” scammer story www.firstcoastnews.com/news/special/specialreports/news-article.aspx?storyid=147962&catid=343
3. Hudson, FL story of woman and “locksmith”scammer www.abcactionnews.com/news/local/story/Finding-a-trustworthy-locksmith/QNY61c7L3kiKAAAOnpMSEQ.cspx
4. Orlando woman and “locksmith” scammer www.clickorlando.com/news/14656112/detail.html
Proponents Tim McMullen of Associated Locksmiths of America (ALOA) and Ken Kupferman of the Florida West Coast Locksmiths Association (FWCLA) answered the 14 questions posed to them. Both sponsors of the bills, Representative Thomas Anderson (R) and Senator Victor Crist (R), later on in committee meeting testimony, echoed much of the information.
Since many times busy legislators rely on the information provided by industry experts, it’s important to examine the accuracy of the information ALOA and FWCLA provided about the Florida locksmith industry.
Some questions and answers have been summarized. To read the Questionnaire and the answers in its entity, go to the link at the bottom of the story. Links to all documentation are listed after the story. Also, take the time to notice how many questions are obviously answered by ALOA and how many by FWCLA. It’s important when the very last question is presented.
Question 1
Provide the number of individuals or businesses that would be subject to the regulation:
Only ALOA Answered: ALOA estimated there were 1,660 locksmiths in Florida. ALOA states they have 415 Florida members and with these figures assumes they represent 20% of all Florida locksmiths.
Inaccurate: The Senate’s analyst Mandy O’Callaghan, who analyzed the bill, estimates there are 2,400 locksmiths in Florida. An exhaustive check of ALOA’s FindALocksmith website for Florida locksmiths in April revealed only 249 Florida members listed. These figures indicate ALOA represents only 10% of all locksmiths in Florida. Either ALOA miscounted or 166 Florida locksmiths have paid for an ALOA membership with a listing and did not get their listing.
Question 2
Name each association that represents members of the profession or occupation and provide a copy of its codes of ethics or conduct:
Answer: FWCLA and ALOA stated they had members in 3 state associations and listed:
Central Florida Locksmith Association
(45 members, 7 in ALOA)
First Coast Locksmith Association
(20 members, 1 in ALOA)
Florida West Coast Locksmith Association
(48 members, 8 in ALOA)
Associated Locksmiths of America (ALOA) – Code of Ethics attached.
Accurate: After comparing ALOA’s membership list with the online member lists of each association, ALOA has a total of 16 members in three state associations or about 13%.
Accurate? Since ALOA did attach their Code of Ethics, I checked to see if “fudging” on a Senate Questionnaire was specifically listed and no, it wasn’t. The ALOA Code of Ethics is worth a read. It specifies that locksmiths should have “high ideals of personal honor.”
Question 3
Document the nature and extent of the harm to the public caused by the unregulated practice of the profession or occupation. Describe any complaints lodged against persons who have practiced the profession or occupation in this state during the preceding 3 years.
Before we reveal FWCLA and ALOA’s answer, we first need to get a good definition of a “professional” locksmith. Locksmiths, themselves, come in various degrees depending upon their desires. Some locksmiths are general practitioners – they do a little bit of everything. Others may specialize in just one or two areas of locksmithing such as auto, safes, commercial, residential, access control, hospitality, etc. The possibilities are endless. But whatever course of operation a locksmith chooses, he/she can be considered a professional if they meet the following definition and I believe most locksmiths meet this definition. To define a “professional” locksmith we do that by defining three words within this question:
Practice: to do or perform something repeatedly in order to acquire a skill
Profession: an occupation that requires considerable and specialized training
Occupation: an activity that serves as one’s regular source of livelihood
With these definitions, the question clearly is “Document the nature and extent of the harm to the (Florida) public caused by unregulated (by the State) professionally-trained Florida locksmiths who actively acquire skills and training to enhance their service and livelihood.”
The word “Florida” was added to clarify which “public” the Senators were concerned about since, obviously, they can only legislate in Florida. Also added are the words “by the State” to modify the word “unregulated.” Currently, there are no State regulations, which is what the question refers to, but professional locksmiths do adhere to county and city regulations, which mainly include zoning procedures, occupational licenses or business tax receipts.
Why “locksmith” scammers can never be considered professional locksmiths
Undoubtedly, one of the best explanations of how a network of professional locksmiths operates within a community was written by locksmith Tom Lynch, CRL, founder of the Society of Professional Locksmiths and former board member of ALOA and is posted on the media resource page of his website. (See link below) It states:
Fabric of the Industry -
The locksmith industry is comprised of a variety of individuals who posses various skill sets and backgrounds. The industry is considered to be a specialized tight-knit community. On a local level the professional locksmiths know each other and those working within their demographic area because of all the hours spent training together, meeting at locksmith supply houses, attending social events and association meetings, and attending product seminars or conventions. These locksmiths are frequently engaged in assisting one another in skill set development and mentoring. They regularly refer locksmiths in other areas when calls come in from out of their work area or if a job requires someone of a certain specialty.
“Locksmith” scammers are obviously locked out of this vibrant network of professionals.
Unfortunately, for Florida’s professional locksmiths, FWCLA and ALOA did not read through the question as thoroughly as I did. Their answer lumped Florida’s professional locksmiths with all sorts of criminal and unethical “locksmith” scammers not only in Florida, but all over the United States and in Canada when they provided a specific link to ALOA’s website. Here’s FWCLA and ALOA’s answer, or maybe it was just ALOA’s answer:
Answer: FWCLA and ALOA state that “locksmith scammers are defrauding and overcharging the public all over the country with a large portion in the retirement communities of Florida.” Legislators are provided a link to ALOA’s website, specifically to an 11-page list of 201 news stories from around the country and Canada with at least one-third of the articles more than three years old. (There were 201 news stories when I first began writing about this issue. More stories have been added.)
Accurate part: “Locksmith” scammers……is happening all over the country.
Inaccurate part: Linking to this list of 201 news stories across the country gives the impression the problem in Florida is huge when only 13 stories are Florida-related and within the three year limit. Many of the headlines use the word “locksmith” without explaining that these were call center employees posing as locksmiths.
Here’s how the 13 Florida stories break down:
8 Stories highlighted the investigation and arrest of call center
owner David Peer who dispatched the “locksmith”scammers.
(This was great news for the industry. These are not problem
“locksmith” stories but problem solved stories.)
1 “News story of Senator Victor Crist introducing SB 658
(an announcement story)
4 Stories are about call center employee scammers posing as
locksmiths. None of the stories identify the victim as
a retirement community resident. See links to stories below.
Four incidents in 3 years, none of which are related to professional locksmiths. This is not a huge problem. I’ll tell you later what other agencies have said, but after analyzing merely the documentation ALOA provided to legislators, there were only 4 incidents.
Tomorrow:
Part 2 details the booklet of locksmith misconduct given to House Committee members, Rep. Thomas Anderson’s comments at a committee hearing, what important “enforcement mechanism” (law) does ALOA believe is necessary for Florida locksmiths and what is the motivation behind ALOA’s push
DOCUMENTATION
Sunrise Questionnaire Click Here
Associations
Central Florida Locksmith Association www.cflalocksmith.org
First Coast Locksmith Association www.fcla.net
Florida West Coast Locksmith Association www.fwcla.org
Associated Locksmiths of America www.aloa.org
ALOA’s locksmith listings www.findalocksmith.com
ALOA’S Press room – 200+ stories www.aloa.org/pdf/pressroom.pdf
There were 201 stories when I first began investigating in March/April
Society of Professional Locksmiths' Media Resource Page
www.sopl.us/media-resource-page.html
4 news stories – none identifying victims as retirement community residents
1. University of South Florida students and “locksmith” scammers www.usforacle.com/address-listings-for-mobile-locksmiths-don-t-match-up-1.2109053
2. Jacksonville “locksmith” scammer story www.firstcoastnews.com/news/special/specialreports/news-article.aspx?storyid=147962&catid=343
3. Hudson, FL story of woman and “locksmith”scammer www.abcactionnews.com/news/local/story/Finding-a-trustworthy-locksmith/QNY61c7L3kiKAAAOnpMSEQ.cspx
4. Orlando woman and “locksmith” scammer www.clickorlando.com/news/14656112/detail.html
Monday, May 24, 2010
Investigation uncovers origins and motivations of failed locksmith law
Tomorrow I’ll begin posting my three-part investigative report on how the Associated Locksmiths Of America (ALOA) and the Florida West Coast Locksmith Association (FWCLA) answered the Florida Senate’s 14 questions on the impact of the bill they proposed. The information is vital because if the proponents’ answers were flawed and unchallenged, as they were when no one opposed the legislation in the committee meeting hearings, it could have resulted in a defective locksmith law and caused hardship for locksmiths for many years to come.
While I completed the report about two weeks ago, my editor, Carol, had it a week, then, of course, there was the inevitable talk with the attorney. It’s always good to get a legal opinion even if you have years of legal experience and almost one year of law school. I say, almost, because while I loved learning about law, I realized I didn’t want to be an attorney so dropped out near the end of the first year. The knowledge I received, however, was invaluable for conducting investigations as well as writing and researching legal and legislative issues, but I’d never be so foolhardy as to proceed into a prickly area without advice of counsel.
Investigative journalists who write blogs have to be judicious in what they write so as not to unintentionally draw a defamation suit. Defamation occurs when “one acts with reckless disregard for the truth.” Documenting every step taken in the investigation, obviously, provides the antidote to reckless disregard. Documentation also leaves a trail of breadcrumbs that some one else can follow if need be.
Investigative work and documentation are time-consuming because stories must be based on accurate facts and figures that are not always initially apparent. A friend, in his 70’s, recently shared sage advice about figures that he learned in his youth.
“Remember,” said Bill Nichols of Winter Park, “Figures do not lie, but liars sure can figure.”
Exactly! That’s what reporters seek to discover – who’s mischaracterizing issues, facts and figures and why? Who’s making what statements and for what purpose? Of course, there are those who sometimes make statements out of ignorance – they just don’t know enough about a situation and assume things or they repeat rumors. For others, it’s intentional. They have a plan. They have an agenda. There’s a goal in sight. At other times reporters just have to explain issues in concise terms so people can understand them. Investigative reporters are trained to sort things out and give a clearer picture of what is going on or what happened.
Part 1 of my report details the first two questions and part of Question 3 and includes: who would be regulated and how many of the locksmiths do the proponents say they represent; what associations are involved and the evidence ALOA and FWCLA presented on how Florida locksmiths have harmed the public.
See you tomorrow!
While I completed the report about two weeks ago, my editor, Carol, had it a week, then, of course, there was the inevitable talk with the attorney. It’s always good to get a legal opinion even if you have years of legal experience and almost one year of law school. I say, almost, because while I loved learning about law, I realized I didn’t want to be an attorney so dropped out near the end of the first year. The knowledge I received, however, was invaluable for conducting investigations as well as writing and researching legal and legislative issues, but I’d never be so foolhardy as to proceed into a prickly area without advice of counsel.
Investigative journalists who write blogs have to be judicious in what they write so as not to unintentionally draw a defamation suit. Defamation occurs when “one acts with reckless disregard for the truth.” Documenting every step taken in the investigation, obviously, provides the antidote to reckless disregard. Documentation also leaves a trail of breadcrumbs that some one else can follow if need be.
Investigative work and documentation are time-consuming because stories must be based on accurate facts and figures that are not always initially apparent. A friend, in his 70’s, recently shared sage advice about figures that he learned in his youth.
“Remember,” said Bill Nichols of Winter Park, “Figures do not lie, but liars sure can figure.”
Exactly! That’s what reporters seek to discover – who’s mischaracterizing issues, facts and figures and why? Who’s making what statements and for what purpose? Of course, there are those who sometimes make statements out of ignorance – they just don’t know enough about a situation and assume things or they repeat rumors. For others, it’s intentional. They have a plan. They have an agenda. There’s a goal in sight. At other times reporters just have to explain issues in concise terms so people can understand them. Investigative reporters are trained to sort things out and give a clearer picture of what is going on or what happened.
Part 1 of my report details the first two questions and part of Question 3 and includes: who would be regulated and how many of the locksmiths do the proponents say they represent; what associations are involved and the evidence ALOA and FWCLA presented on how Florida locksmiths have harmed the public.
See you tomorrow!
Friday, May 7, 2010
Florida locksmith services law dies in House and Senate committees
The 2010 Locksmith Services law (House Bill 301 and Senate Bill 658) died in committee on April 30, the last day of session. While Florida locksmiths are safe from the burdensome regulations for another year, it was closer to passing this year than last.
The bills passed favorably through 2 of the 5 Senate committees and 2 of the 4 House committees. By mid-April, with only 2 weeks left in the session, the bills looked all but dead. Then former Associated Locksmiths Of America (ALOA) President Ken Kupferman sent out an urgent email asking Florida locksmiths to call House Speaker Larry Cretual and Majority Leader Adam Hasner and “ask them to bring our bill to the House Floor for a vote.”
What was going on? Had something been missed? How could asking Cretual and Hasner to bring the bill to the House floor for a vote have helped when it still had so far to go in the Senate? What would that have accomplished?
Plenty, as it turns out!
According to Jaryn Emhof, Communications Director for Senate President Jeff Atwater, “when a bill in the House and the Senate is identical (as was the case with HB 301 and SB 658) , and, if a deal has been made between the sponsors, should the bill pass one Chamber, it can automatically be passed in the other Chamber.”
Did Rep. Thomas Anderson (R) and Senator Victor Crist (R), (both sponsors in 2009 and 2010), reach an agreement either before or during the 2010 session? It’s possible. If it had been brought to the floor for a vote, in all likelihood, it would have passed, sidestepping the 5 remaining committee hearings.
So that may be the reason for Kupferman’s final urgent emails. It’s also a good reason why those who oppose legislation, any legislation, need to travel to Tallahassee to speak at committee hearings at the beginning of March to stop any unwanted legislation.
I did take Kupferman’s email seriously and called and sent faxes to Cretual and Hasner, but not in support of the bill. This course of action, however, was frustrating, and, I believe, not very effective at this point in the process. When I asked legislative staff answering the phones how they verify that those calling in to express their opinions are Florida residents, they said there was no way they could do that. Since ALOA has about 4,000 to 5,000 nationwide members, it was very disconcerning especially knowing what I already knew about their approach to this legislation.
Knowing how the system works empowers constituents
So how does a bill get started? Generally, interested Floridians approach their representatives in the Senate and the House to suggest a new regulation. Things usually begin happening far in advance of the March to April 60-day session when legislators actually vote on bills.
Bills are filed in November and then referred to councils or committees for discussion. November through March is the best time for constituents to visit their representatives in their district offices and voice their opinion about pending legislation. The second best opportunity for the opposition to voice their opinions is when the committee meetings begin in March. Until then, it’s possible that Representatives and Senators only know what the proponents of the bill have said.
Proponents are usually better organized and funded and are able to hire lobbyists. They and their lobbyist have already been visiting legislators in their districts offices and at campaign events. They even hold events packed with supporters of the bill and invite legislators to attend “to hear what the average locksmith thinks about the bill.”
If no one speaks against the bill at the committee meetings in Tallahassee, as happened in this case, then the bills are favorably passed by majority vote on to the next committee to await the next hearing and vote.
So what did the proponents of the bill have to say about Florida locksmiths and the Florida locksmith industry? You’d be surprised. I know I was.
My next post will reveal how the proponents of the bill answered the 14 questions of the “Sunrise Questionnaire for Groups Seeking New Regulation.” Exactly who are these proponents? How accurate was their assessment of the locksmith industry in Florida or did they over-inflate the problems and their representation of the industry? Did they mischaracterize Florida locksmiths or were they spot on? More importantly, what did they neglect to mention?
The next post is a long one because not only are the questions and answers listed, but interviews with legislative staff and investigative research has been provided as to the validity of the proponents’ claims.
If you haven’t signed up for this blog by email, please do so now. Watch for this next post, print it out and take time to read it. Then be ready next November to take a stand should a new bill be filed. Visit your representatives when they hold campaign events this summer or in their district offices – it’s a much shorter trip than driving to Tallahassee.
The bills passed favorably through 2 of the 5 Senate committees and 2 of the 4 House committees. By mid-April, with only 2 weeks left in the session, the bills looked all but dead. Then former Associated Locksmiths Of America (ALOA) President Ken Kupferman sent out an urgent email asking Florida locksmiths to call House Speaker Larry Cretual and Majority Leader Adam Hasner and “ask them to bring our bill to the House Floor for a vote.”
What was going on? Had something been missed? How could asking Cretual and Hasner to bring the bill to the House floor for a vote have helped when it still had so far to go in the Senate? What would that have accomplished?
Plenty, as it turns out!
According to Jaryn Emhof, Communications Director for Senate President Jeff Atwater, “when a bill in the House and the Senate is identical (as was the case with HB 301 and SB 658) , and, if a deal has been made between the sponsors, should the bill pass one Chamber, it can automatically be passed in the other Chamber.”
Did Rep. Thomas Anderson (R) and Senator Victor Crist (R), (both sponsors in 2009 and 2010), reach an agreement either before or during the 2010 session? It’s possible. If it had been brought to the floor for a vote, in all likelihood, it would have passed, sidestepping the 5 remaining committee hearings.
So that may be the reason for Kupferman’s final urgent emails. It’s also a good reason why those who oppose legislation, any legislation, need to travel to Tallahassee to speak at committee hearings at the beginning of March to stop any unwanted legislation.
I did take Kupferman’s email seriously and called and sent faxes to Cretual and Hasner, but not in support of the bill. This course of action, however, was frustrating, and, I believe, not very effective at this point in the process. When I asked legislative staff answering the phones how they verify that those calling in to express their opinions are Florida residents, they said there was no way they could do that. Since ALOA has about 4,000 to 5,000 nationwide members, it was very disconcerning especially knowing what I already knew about their approach to this legislation.
Knowing how the system works empowers constituents
So how does a bill get started? Generally, interested Floridians approach their representatives in the Senate and the House to suggest a new regulation. Things usually begin happening far in advance of the March to April 60-day session when legislators actually vote on bills.
Bills are filed in November and then referred to councils or committees for discussion. November through March is the best time for constituents to visit their representatives in their district offices and voice their opinion about pending legislation. The second best opportunity for the opposition to voice their opinions is when the committee meetings begin in March. Until then, it’s possible that Representatives and Senators only know what the proponents of the bill have said.
Proponents are usually better organized and funded and are able to hire lobbyists. They and their lobbyist have already been visiting legislators in their districts offices and at campaign events. They even hold events packed with supporters of the bill and invite legislators to attend “to hear what the average locksmith thinks about the bill.”
If no one speaks against the bill at the committee meetings in Tallahassee, as happened in this case, then the bills are favorably passed by majority vote on to the next committee to await the next hearing and vote.
So what did the proponents of the bill have to say about Florida locksmiths and the Florida locksmith industry? You’d be surprised. I know I was.
My next post will reveal how the proponents of the bill answered the 14 questions of the “Sunrise Questionnaire for Groups Seeking New Regulation.” Exactly who are these proponents? How accurate was their assessment of the locksmith industry in Florida or did they over-inflate the problems and their representation of the industry? Did they mischaracterize Florida locksmiths or were they spot on? More importantly, what did they neglect to mention?
The next post is a long one because not only are the questions and answers listed, but interviews with legislative staff and investigative research has been provided as to the validity of the proponents’ claims.
If you haven’t signed up for this blog by email, please do so now. Watch for this next post, print it out and take time to read it. Then be ready next November to take a stand should a new bill be filed. Visit your representatives when they hold campaign events this summer or in their district offices – it’s a much shorter trip than driving to Tallahassee.
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